Privacy Policy

Last Updated: July 14, 2026

This Privacy Policy explains how personal information is collected, used, disclosed, stored and protected when you visit tolsh.com, submit a website form, contact us or interact with our advertising and email communications.

The website is presented under the Aurora Hub brand and is operated by ASTRO MEDIA LTD, company number 08566935.

This website is intended primarily for Canadian residents, seniors, caregivers and other individuals seeking general information about accessibility and mobility products.

We aim to handle personal information in accordance with applicable privacy requirements, including the Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”), applicable provincial private-sector privacy laws and United Kingdom data-protection requirements.

Additional provincial requirements may apply depending on where you live, including privacy requirements in Alberta, British Columbia and Quebec.

1. Website Operator and Privacy Contact

For personal information collected directly through tolsh.com, the website operator and initial data controller is:

Aurora Hub
A website brand operated by ASTRO MEDIA LTD
Company number: 08566935

C/O Unit 16c, A52 Business Park
Wainfleet
United Kingdom
PE24 4AW

Email: [email protected]
Telephone: +44 7956 943444

Privacy questions, access requests, correction requests, consent withdrawals and complaints concerning tolsh.com should be sent to [email protected].

ASTRO MEDIA LTD has not appointed a separate public-facing Data Protection Officer for this website. Privacy enquiries are handled through the contact details above.

2. Personal Information We Collect

We collect only the information reasonably required to operate the website, respond to requests, protect the website and administer optional communications.

Information you provide directly

Depending on how you interact with the website, this may include:

your name;
your email address;
your telephone number;
your province, city or general delivery location, where requested;
the product, configuration or service that interests you;
questions or information entered into a message field;
your preferred method or time of contact;
your consent to share a product enquiry with an assigned representative;
your optional marketing-consent choice;
your marketing unsubscribe or email-preference request.

Fields marked as required must be completed so that we can process the relevant request. Optional fields may be left blank.

Information collected automatically

Our website, hosting provider and security systems may automatically process limited technical information, including:

IP address;
browser and device type;
operating system;
language and approximate time zone;
referring page or advertising source;
pages and server resources requested;
date and time of a request;
website errors and security events;
cookie-preference information;
pseudonymous campaign or conversion identifiers where an advertising-measurement technology has been enabled.

More information about cookies, server sessions and advertising technologies is available in our Cookie Policy.

Information received from a product representative

Where your request is referred to an assigned product representative, we may receive limited information about the status of the request, such as whether contact was attempted, whether further information was requested or whether the enquiry was completed.

3. Information We Do Not Intend to Collect

tolsh.com does not currently process online product payments or collect payment-card details through its general enquiry form.

Please do not submit:

credit or debit card numbers;
bank-account information;
government identification documents;
insurance records;
detailed medical records;
diagnoses, prescriptions or clinical reports;
other information that is not necessary for a general product enquiry.

General information about mobility requirements may be provided where relevant to a product request, but medical records should not be submitted through an ordinary website form or email.

4. Why We Use Personal Information

Personal information may be used for the following purposes:

to receive and review a website or product enquiry;
to contact you about the request you submitted;
to identify the appropriate administrative or product-support contact;
to provide general product, pricing and availability information;
to confirm possible Canadian delivery options;
to refer a product enquiry to an assigned North American representative;
to respond to complaints, privacy requests and corrections;
to detect spam, automated submissions, abuse and security incidents;
to maintain temporary website sessions and confirmation records;
to understand general website performance and advertising attribution;
to maintain records of consent and email preferences;
to comply with legal, regulatory and record-keeping obligations;
to send optional marketing communications where valid consent has been provided and has not been withdrawn.

We will not use the information for a materially different purpose without providing appropriate notice and obtaining any consent required by applicable law.

5. Consent and Grounds for Processing

We seek meaningful consent appropriate to the nature of the information and the purpose for which it is collected, used or disclosed.

When you submit a product request and confirm the required form acknowledgement, you authorize us to:

process the information for the purpose of responding;
contact you using the details provided;
share the relevant enquiry information with the assigned product representative where necessary to respond to your request.

Consent to optional marketing is requested separately. Refusing marketing consent does not prevent you from submitting an ordinary product enquiry.

Where United Kingdom data-protection law applies, processing may also be based on:

taking steps at your request before a possible transaction;
our legitimate interests in operating and securing the website;
your consent for optional marketing and non-essential technologies;
compliance with a legal obligation.

You may withdraw consent for future processing where processing depends on consent. Withdrawal does not invalidate processing that occurred before the withdrawal was received.

6. North American Product Enquiries

Product enquiries from residents of Canada and the United States may be referred to:

All Star Wheelchairs
North American product-support contact

4512 Andrews Street, Suite E
North Las Vegas, NV 89081
United States

Email: [email protected]
Telephone: +1 (669) 267-5655

Information disclosed for this purpose may include:

your name;
your email address;
your telephone number;
your general location;
the requested product or configuration;
the contents of your product-related message;
your preferred contact details.

The purpose of this disclosure is to allow the product-support contact to provide information about available products, possible configurations, current pricing, Canadian delivery and related support.

All Star Wheelchairs may have its own responsibilities regarding personal information it receives and uses for product support or a possible transaction. Before completing a purchase, you should be given the identity of the actual seller and the terms that apply to the transaction.

Aurora Hub does not represent that submitting a form creates an order, reserves inventory or completes a purchase.

7. Other Parties We May Use

We may disclose limited personal information to service providers that assist with operating the website, including:

website-hosting and server providers;
email and communications providers;
form-processing and security providers;
data-storage and backup providers;
technical support providers;
analytics or advertising-attribution providers where enabled and permitted by the visitor’s cookie choice;
professional advisers, insurers, auditors or legal representatives;
regulators, courts or public authorities where legally required.

We do not sell or rent enquiry information to unrelated businesses.

We do not intentionally send form contents, names, email addresses, telephone numbers or medical information to advertising pixels.

8. International Processing and Transfers

ASTRO MEDIA LTD is located in the United Kingdom. The assigned North American product-support contact is located in the United States.

Personal information submitted by a Canadian resident may therefore be processed or stored in:

Canada;
the United Kingdom;
the United States;
another country in which an approved hosting, communications or technical-service provider operates.

Information processed outside your province or outside Canada may be subject to the laws and lawful access requirements of the country in which it is processed.

Where applicable, we use contractual, organisational and technical measures intended to provide an appropriate level of protection for information transferred to service providers or recipients outside the United Kingdom or Canada.

9. Cookies, Advertising and Website Measurement

The website may use strictly necessary technologies for temporary sessions, form security, preference storage and confirmation pages.

Non-essential analytics, advertising or conversion-measurement technologies should only operate after the relevant cookie choice has been recorded where consent is required.

Where Outbrain, Teads or another advertising platform is enabled, that platform may process pseudonymous campaign, referral, browser, device and conversion-event information.

Full details about the technologies currently used, their purposes and available controls are provided in the Cookie Policy.

10. Optional Marketing Communications

We may send occasional product, accessibility or service-related marketing emails only where an appropriate consent or another permitted basis exists.

Marketing consent is optional and separate from consent needed to respond to a product enquiry.

Marketing communications should identify the relevant sender and include a clear mechanism for withdrawing consent.

You may unsubscribe by:

using the unsubscribe link included in a marketing email;
using our email-preference page;
emailing [email protected].

When an address is unsubscribed, we may retain a limited suppression record containing the email address and opt-out status. This record is retained so that the address is not accidentally added back to an optional marketing list.

An unsubscribe request does not prevent us from responding to an active enquiry, complaint, privacy request or other communication initiated by you.

11. Retention of Personal Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including:

responding to and documenting a product enquiry;
maintaining an active support conversation;
resolving a complaint or privacy request;
maintaining security and fraud-prevention records;
maintaining proof of consent;
respecting an unsubscribe request;
meeting legal, accounting or regulatory obligations.

Retention periods may depend on whether an enquiry remains active, whether it results in a transaction with an identified seller, whether a dispute exists and whether continued retention is required by law.

When information is no longer required, it should be deleted, anonymised or securely disposed of, subject to applicable technical and legal limitations.

12. Security

We use reasonable administrative, organisational and technical safeguards intended to protect personal information against accidental loss, unauthorized access, misuse, disclosure, alteration or destruction.

Safeguards may include:

encrypted HTTPS connections;
restricted access to submitted enquiries;
server and form-security controls;
spam and abuse prevention;
access logging and troubleshooting records;
protected storage locations;
limiting information shared with a recipient to what is necessary.

No website, email system or internet transmission can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through ordinary email.

13. Your Privacy Rights

Subject to applicable law and permitted exceptions, you may request:

confirmation of whether we hold personal information about you;
access to personal information held about you;
information about how it has been used or disclosed;
correction of inaccurate or incomplete information;
withdrawal of consent for future processing;
restriction or cessation of certain processing where applicable;
deletion of information where applicable and no retention requirement exists;
review of a decision concerning a privacy request;
information about relevant cross-border processing.

Some rights are not absolute. We may need to retain certain information to comply with law, maintain a suppression record, establish or defend legal claims, protect website security or complete a request you initiated.

We may need to verify your identity before providing access to, correcting or deleting personal information. We will not request more identification information than is reasonably necessary for verification.

To submit a privacy request, email [email protected] and use the subject line: Privacy Request.

14. Complaints

We encourage you to contact us first so that we can review and respond to a privacy concern.

Depending on your location and the law that applies, you may also have the right to contact an appropriate privacy regulator, including:

the Office of the Privacy Commissioner of Canada;
a relevant provincial privacy commissioner;
the Commission d’accès à l’information du Québec;
the United Kingdom Information Commissioner’s Office.

Contacting us first does not remove any right you may have to approach a regulator directly.

15. Children’s Information

The website is not directed to children and is intended for adults seeking accessibility or mobility-product information.

We do not knowingly request personal information directly from children through the general enquiry form. A parent, guardian or caregiver should make an enquiry where the intended product user is a child.

16. Changes to This Privacy Policy

We may update this Privacy Policy when website functions, service providers, data practices or applicable requirements change.

The revised date will be displayed at the top of the page. Where a change materially affects how existing information is used, we will provide an appropriate notice and obtain additional consent where required.

17. Contact Us

Questions concerning this Privacy Policy or personal information processed through tolsh.com may be directed to:

Aurora Hub
Operated by ASTRO MEDIA LTD
Company number: 08566935

C/O Unit 16c, A52 Business Park
Wainfleet
United Kingdom
PE24 4AW

Email: [email protected]
Telephone: +44 7956 943444

General company and product-support contacts are available on our Contact page.