Purchase, Cancellation and Returns Information
Last Updated: July 14, 2026
This page explains the role of tolsh.com in relation to product enquiries, possible purchases, cancellations, returns, refunds, delivery issues and warranty claims.
tolsh.com is presented under the Aurora Hub brand and is operated by ASTRO MEDIA LTD, company number 08566935.
The website provides promotional product information and accepts requests for current pricing, availability, delivery details and product assistance. It does not currently process product payments or complete purchases directly through the website.
1. Role of tolsh.com
Submitting a form, sending an email or speaking with a website representative:
- does not create an order;
- does not reserve inventory;
- does not guarantee product availability;
- does not authorize a payment;
- does not create a purchase contract.
A purchase is completed only after the actual seller has been identified and the customer has received and accepted the applicable product, payment, delivery, cancellation, return, refund and warranty conditions.
Aurora Hub and ASTRO MEDIA LTD do not issue refunds for payments that they did not receive.
2. Information to Confirm Before Purchase
Before making a payment, you should receive clear confirmation of:
- the legal or trading identity of the seller;
- the exact product model and selected configuration;
- the product condition and included accessories;
- the final price and currency;
- applicable taxes;
- delivery and handling charges;
- customs duties, brokerage charges or import costs;
- the estimated dispatch and delivery period;
- the cancellation procedure;
- the return window and product-condition requirements;
- return shipping and restocking charges;
- the applicable warranty conditions;
- the contact responsible for after-sales support.
Keep the order confirmation, receipt, product description and applicable policies supplied by the seller. These documents identify the terms governing the transaction.
3. Which Return Policy Applies?
The cancellation, return and refund policy that applies to a purchase is the policy provided by the seller identified in the order confirmation.
tolsh.com may refer a product enquiry to an assigned North American product representative. Referral of an enquiry does not by itself establish who will be the seller.
Before payment, confirm the seller’s identity and review the seller’s current written policies. Do not rely only on a general description appearing in an advertisement or enquiry form.
4. Where All Star Wheelchairs Is the Identified Seller
Where the order confirmation identifies All Star Wheelchairs as the seller, its current published return and refund conditions apply to the purchase, subject to applicable consumer-protection law and any written terms supplied with the order.
At the date shown above, its published policy states that:
- a return request must normally be made within 45 calendar days after delivery;
- returns require prior approval and must not be sent back without return instructions;
- during the first seven days after delivery, an eligible wheelchair may qualify for a no-cost return where it has only been lightly used, remains resalable and is repacked as delivered;
- after the initial seven-day period, return shipping may be deducted from the refund;
- a 10% restocking fee may apply to eligible returns requested after the first seven days;
- an additional deduction of up to 20% may apply where a returned item is damaged, incomplete or returned in a different condition;
- issued return labels are valid for seven days and must be used within that period;
- approved refunds are issued to the original payment method after the returned product has been received and inspected;
- original shipping charges and applicable return-shipping costs may be non-refundable;
- defects reported outside the return period are handled under the applicable warranty rather than the ordinary return policy.
The seller’s policy may be amended. Review the current version before completing a purchase:
All Star Wheelchairs Return & Refund Policy
5. Canadian Orders and Cross-Border Returns
Delivery to Canada must be confirmed before an order is completed. Canadian delivery may take longer than delivery within the contiguous United States and may involve additional shipping charges.
Canadian customers may also be responsible for:
- applicable Canadian taxes;
- customs duties;
- brokerage charges;
- import-processing costs;
- cross-border return shipping;
- other destination-related charges.
Before paying, ask the seller to confirm in writing:
- whether the selected product can be delivered to your address;
- the final Canadian delivery charge;
- which duties, taxes and brokerage charges are included;
- where a returned product must be sent;
- who pays cross-border return shipping;
- whether duties, taxes or brokerage charges are refundable;
- how warranty parts or repairs are handled in Canada.
Refusing a delivery does not automatically create a free return. Return shipping, import expenses and other applicable charges may be deducted or charged by the seller or carrier.
Current delivery information is available from:
All Star Wheelchairs Shipping Policy
6. Cancelling Before Dispatch
A request to cancel an order must be sent directly to the seller named in the order confirmation.
Cancellation may only be possible before the order has been processed or handed to the carrier. Sending a cancellation request does not guarantee that dispatch can be stopped.
If the product has already been dispatched, the seller may treat the request as a return and apply its ordinary return-shipping, restocking and product-condition requirements.
Aurora Hub cannot cancel an order or payment that was completed directly with another seller, but we may help direct you to the appropriate contact.
7. Damaged Deliveries
Inspect the product and packaging as soon as reasonably possible after delivery.
If the product appears damaged:
- do not discard the packaging;
- take clear photographs of the product and packaging;
- record any visible damage with the carrier where possible;
- contact the seller promptly;
- do not attempt an unauthorized repair before receiving instructions.
Where All Star Wheelchairs is the seller, its current published policy asks customers to report transit damage within 48 hours of delivery and to provide photographs of the item and packaging.
8. Defective Products and Warranty Claims
A manufacturing defect is not necessarily processed as an ordinary return. After the applicable return period, the seller may handle the issue under its warranty procedure.
Warranty coverage may depend on:
- the specific product and component;
- the original purchase date;
- proof of purchase;
- product registration requirements;
- the cause of the fault;
- proper charging, maintenance and use;
- availability of replacement parts;
- the country in which warranty service is requested.
Where All Star Wheelchairs is the seller, review its current warranty before completing the order:
Do not rely on a general statement such as “lifetime warranty” without reviewing the component periods, exclusions, registration requirements, labour charges, shipping charges and territorial limitations.
9. How to Request a Return or Refund
Contact the seller named in your order confirmation before sending any product back.
A return request should normally include:
- your full name;
- your order number;
- the product model;
- the delivery date;
- the reason for the request;
- photographs or video where the product is damaged or defective;
- the original receipt or proof of purchase.
Do not send payment-card numbers, online-banking credentials or unnecessary medical information by email.
All Star Wheelchairs product support
All Star Wheelchairs
4512 Andrews Street, Suite E
North Las Vegas, NV 89081
United States
Email: [email protected]
Telephone: +1 (669) 267-5655
Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
10. Website Enquiry Assistance
For questions about a request submitted through tolsh.com, or if you need help identifying the appropriate product-support contact, contact:
Aurora Hub
Operated by ASTRO MEDIA LTD
Company number: 08566935
C/O Unit 16c, A52 Business Park
Wainfleet
United Kingdom
PE24 4AW
Email: [email protected]
Telephone: +44 7956 943444
Aurora Hub cannot approve a refund, reverse a card payment or authorize a return on behalf of an independent seller unless it has been expressly authorized to do so.
11. Statutory Consumer Rights
Nothing on this page is intended to exclude, restrict or replace consumer rights that cannot lawfully be waived under the law applicable to a particular transaction.
The rights and remedies available may depend on:
- the customer’s province or territory;
- the location and identity of the seller;
- the method of sale;
- the product and circumstances of the transaction;
- whether the product was defective or misdescribed.
Where the seller’s written policy provides less protection than a mandatory legal requirement, the applicable mandatory requirement continues to apply.
12. Changes to This Information
We may update this page when the role of the website, referral arrangements, product-support contacts or applicable policies change.
The policy supplied by the identified seller at the time of the transaction should be reviewed before payment. A later website update does not normally replace the written terms already agreed for an existing purchase, except where required by law.