Website Terms of Use
Last Updated: July 14, 2026
These Website Terms of Use (“Terms”) apply to your access to and use of tolsh.com, including its content, contact forms and product-enquiry functions.
The website is presented under the Aurora Hub brand and is operated by ASTRO MEDIA LTD, company number 08566935. In these Terms, “Aurora Hub”, “we”, “us” and “our” refer to ASTRO MEDIA LTD in its role as the website operator.
By using this website, you confirm that you have read and understood these Terms. If you do not agree with them, you should stop using the website.
1. Website Operator
The website operator is:
ASTRO MEDIA LTD
Company number: 08566935
C/O Unit 16c, A52 Business Park
Wainfleet
United Kingdom
PE24 4AW
Website brand: Aurora Hub
Website: tolsh.com
Email: [email protected]
Telephone: +44 7956 943444
Aurora Hub is the displayed website brand. ASTRO MEDIA LTD remains the legal entity responsible for the operation and administration of tolsh.com.
2. Nature of the Website
tolsh.com is a promotional and informational website concerning accessibility and mobility products. It contains paid advertorial content and accepts requests for product information, current availability, pricing and delivery details.
The website is not:
- an independent news or journalism publication;
- a government or public-benefit programme website;
- a healthcare provider;
- a medical consultation service;
- an online marketplace or customer-account platform;
- a payment-processing website.
Unless expressly stated otherwise, website content is provided for general information and advertising purposes.
3. No Purchase Is Completed Through tolsh.com
tolsh.com does not currently process product payments or complete product purchases directly through the website.
Submitting a form, requesting a call, sending an email or speaking with a representative:
- does not constitute an order;
- does not reserve a product;
- does not guarantee availability;
- does not authorize a charge or payment;
- does not create a purchase contract;
- does not guarantee that a particular price will be available.
A purchase can only be completed after the actual seller has been identified and the customer has received and accepted the applicable product, price, payment, delivery, cancellation, return and warranty terms.
4. Product Enquiries and Assigned Representatives
Product enquiries from customers in Canada and the United States may be referred to an assigned North American product representative for product information, sales assistance, availability confirmation, delivery enquiries or customer support.
The currently assigned North American product-support contact is:
All Star Wheelchairs
4512 Andrews Street, Suite E
North Las Vegas, NV 89081
United States
Telephone: +1 (669) 267-5655
Email: [email protected]
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Referral of an enquiry does not by itself mean that All Star Wheelchairs, ASTRO MEDIA LTD or another particular entity will be the seller in a resulting transaction.
The legal identity of the seller must be disclosed before the customer completes a purchase or makes a payment.
5. Information to Confirm Before Purchase
Before making a payment to any seller, you should receive clear confirmation of:
- the legal or trading identity of the seller;
- the exact product model and selected configuration;
- the product condition and included accessories;
- the final price and currency;
- applicable taxes;
- shipping and handling charges;
- customs duties, brokerage charges or import costs;
- the estimated dispatch and delivery period;
- the applicable cancellation and return conditions;
- the applicable warranty and repair conditions;
- the party responsible for after-sales support.
You should retain the order confirmation, invoice, product description and seller policies supplied before or at the time of purchase.
6. Prices, Availability and Product Information
Product prices, availability statements, delivery estimates and promotional information displayed on tolsh.com are subject to confirmation.
Unless expressly confirmed as a binding offer by the identified seller, a displayed price is indicative only and may not include:
- applicable sales taxes;
- delivery charges;
- customs duties;
- brokerage fees;
- import-processing costs;
- optional accessories or upgrades;
- extended warranty or support products.
Product availability can change without notice. A statement shown on the website should not be treated as confirmation that inventory has been reserved for a particular visitor.
We may correct typographical errors, inaccurate specifications, outdated pricing or other website errors when identified.
7. Canadian Delivery
Product availability and delivery to Canadian addresses must be confirmed individually before purchase.
Available shipping methods, delivery times and charges may depend on:
- the selected product and configuration;
- the destination province or territory;
- the availability of a suitable carrier;
- product dimensions, weight and battery type;
- customs and import requirements;
- remote-area or residential-delivery charges.
Canadian customers may be responsible for applicable taxes, customs duties, brokerage charges or other import-related costs. These amounts should be confirmed with the seller before payment where reasonably possible.
8. Product Suitability and Safety
Product suitability depends on the intended user, product specifications, weight capacity, dimensions, environment, terrain, transport requirements and individual mobility needs.
Website content is not medical advice and does not replace an individual assessment by a qualified healthcare, mobility, accessibility or technical professional.
Before purchase and use, customers should review:
- the manufacturer’s specifications;
- the user manual;
- weight and size limits;
- battery and charging instructions;
- maintenance requirements;
- transport and airline requirements;
- indoor and outdoor operating limitations;
- all safety warnings supplied with the product.
Travel with a lithium-ion battery is subject to the requirements of the relevant airline, carrier and transport authority. A general statement that a battery is removable or travel-compatible does not guarantee acceptance by a particular carrier.
9. Returns, Cancellations and Warranties
The return, cancellation, refund and warranty terms that apply to a purchase are the terms supplied by the seller identified in the order confirmation.
ASTRO MEDIA LTD cannot issue a refund for a payment it did not receive and cannot authorize a return on behalf of an independent seller unless it has been expressly authorized to do so.
Additional information about the role of tolsh.com and how to identify the applicable seller policy is available in our Purchase, Cancellation and Returns Information .
Nothing in these Terms is intended to limit a consumer right or remedy that cannot lawfully be excluded.
10. Acceptable Use
You may use the website only for lawful personal or informational purposes.
You must not:
- submit false, misleading or impersonated contact information;
- use the website to commit fraud or another unlawful act;
- attempt to gain unauthorized access to the website or server;
- interfere with the website, forms, security controls or network;
- upload or transmit malicious software or harmful code;
- submit automated, repeated or abusive form requests;
- collect personal information about other users;
- scrape or systematically extract website content without prior written permission;
- reproduce the website in a manner that falsely suggests an affiliation, endorsement or official status.
We may restrict access, block requests or take reasonable technical measures where necessary to protect the website and its users.
11. Information Submitted by You
You are responsible for ensuring that information submitted through the website is reasonably accurate and that you have the authority to provide it.
Do not submit:
- payment-card or bank-account information;
- account passwords or security credentials;
- government identification documents;
- detailed medical records;
- information about another person without appropriate authority;
- content that is unlawful, threatening, defamatory or abusive.
Information submitted through forms is handled in accordance with our Privacy Policy.
12. Intellectual Property
Unless otherwise stated, the website design, original written content, graphics, branding elements and source materials created for tolsh.com are owned by or licensed to ASTRO MEDIA LTD.
Product names, manufacturer names, photographs, trademarks and other third-party materials remain the property of their respective owners.
You may view and temporarily store website pages for personal, non-commercial use. You must not reproduce, sell, license, republish or commercially exploit substantial website content without prior written permission or another lawful basis.
Nothing on the website grants ownership of any trademark or other intellectual property right.
13. Third-Party Websites and Services
The website may contain links to product suppliers, support providers, manufacturers, advertising platforms or other external services.
External websites are operated under their own terms, privacy policies and commercial practices. A link does not necessarily mean that ASTRO MEDIA LTD owns, controls or guarantees the external website.
Before providing information, making a payment or entering into a transaction on an external website, review the identity and terms of the relevant third party.
14. Website Availability and Accuracy
We take reasonable steps to maintain the website and correct material errors that come to our attention. However, website availability and content cannot be guaranteed to be uninterrupted, error-free or current at all times.
The website may be temporarily unavailable because of maintenance, hosting issues, security incidents, network failures or circumstances outside our reasonable control.
Product details should be independently confirmed before they are relied upon for a purchase, transport decision or assessment of suitability.
15. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer-protection law.
ASTRO MEDIA LTD is responsible for operating tolsh.com and handling website enquiries within the scope described in these Terms.
Unless ASTRO MEDIA LTD is expressly identified as the seller in a purchase agreement, it is not responsible for:
- payments received by another seller;
- the fulfilment of another seller’s order;
- another seller’s delivery, refund or warranty decisions;
- the acts or omissions of an independent carrier;
- unauthorized changes made by an unrelated third party;
- losses caused by reliance on information that the customer was expressly asked to confirm before purchase.
We do not exclude responsibility for losses that are a foreseeable result of our own breach of these Terms or failure to exercise reasonable care where applicable law imposes that responsibility.
The website is intended for personal consumer use. We are not responsible for business losses, loss of profit, loss of commercial opportunity or business interruption arising from consumer use of the website, except where such liability cannot lawfully be excluded.
16. Privacy, Cookies and Marketing
Our collection and use of personal information is explained in the Privacy Policy.
Information about cookies, temporary sessions and advertising measurement is provided in the Cookie Policy.
Marketing consent is optional and separate from the processing required to respond to an enquiry.
Marketing preferences may be changed through our Email Preferences page or by using the unsubscribe option included in an applicable email.
17. Governing Law
These Terms and the operation of tolsh.com are governed by the laws of England and Wales.
The courts of England and Wales have jurisdiction in relation to disputes concerning the operation of the website. This jurisdiction is non-exclusive where applicable law permits a consumer to bring proceedings in another competent court.
If you are a consumer residing in Canada, this choice of law does not deprive you of mandatory consumer-protection rights that apply under the law of your province or territory and cannot lawfully be excluded by contract.
A separate purchase made from an identified third-party seller may be governed by the seller’s own terms and the law stated in the applicable purchase agreement.
18. Changes to These Terms
We may update these Terms when website functions, contact arrangements, business practices or applicable requirements change.
The revised date will be displayed at the top of this page. Changes apply from the date the updated Terms are published and do not ordinarily alter the terms of a product transaction already completed with an identified seller.
19. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied or limited to the minimum extent necessary, and the remaining provisions will continue to apply.
20. Contact
Questions concerning these Terms or the operation of tolsh.com may be sent to:
Aurora Hub
Operated by ASTRO MEDIA LTD
Company number: 08566935
C/O Unit 16c, A52 Business Park
Wainfleet
United Kingdom
PE24 4AW
Email: [email protected]
Telephone: +44 7956 943444
Product-related support contacts are listed on our Contact page.